Delete what is connected.

Delete in the app

While signed in, open Account and choose Delete account & cloud data. Melo first asks its backup and Open Banking services to purge account-scoped data, then asks the identity provider to delete the account. The action fails closed if the remote purge cannot be confirmed.

Request deletion on the web

Email support@melo-money.com from the address used for Melo and use the subject “Melo account deletion request”. Support will verify the request without asking for financial records, bank credentials or a recovery secret.

What deletion covers

The request covers the Melo identity, client-encrypted cloud-backup generations and Melo-held Open Banking connection identifiers or provider secrets. A bank's separate consent may need to be revoked in that bank's own app or website. Store purchase records remain with the app store under its retention rules.

Local data

Deleting an online account does not erase the encrypted money history on your phone. To remove that too, use Melo's separate multi-step Start fresh control. Export anything you want to keep first.